From intelligent chat bots to advanced inventory robots, many businesses are adopting AI technologies that automate repetitive tasks, enhance the customer experience, and focus human resources on jobs that are more complex, creative, and ultimately more rewarding to the individual. Clearly there are advantages to adopting AI in business – but are customers seeing it that way, too? Some customers are excited to embrace the benefits of AI, but others are not too sure they see a promising future ahead. A number of reports, such as this study from McKinsey, underscore the potential risks of AI and would have businesses believe that the average person is wary of AI and automation because of privacy concerns and lost human interaction. When it comes to AI, many people are afraid of technology replacing human jobs since machines can perform countless tasks with greater accuracy and efficiency than humans. However, many of these assumptions are being proven wrong, and some are still under debate. According to this Harvard Business Review article, most customers have a favorable view of utilizing AI in businesses if the technology provides great customer service and makes their lives more convenient. Below are three ways AI can benefit businesses and how the Enterprise solution from UBTECH can help make customers happier with the brand. Better Quality Control Some of those benefits, like quality control, are often overlooked. Most customers in the past have fallen victim to the human margin of error, whether it’s receiving a defective product, or being on the wrong end of an accounting or bookkeeping error. Once customers understand that AI removes a large percentage of this margin of error through predictive programming and context-informed data analysis, they tend to be in favor of this new technology. Many companies already use machine learning software that enhances the customer experience and provides greater peace of mind. Eliminates the Need for Humans to Perform Tedious Tasks Customers look favorably on intelligent automation when they understand its place in the workflow. AI and robotics are the ideal tools for performing repetitive tasks that most people don’t want to do or cannot do as efficiently as computers or robots. Automating these mundane tasks, such as clerical work and large-scale data entry, allows company representatives to spend more time adding a human touch to their customer service. This helps create a more personalized and engaging experience for both employees and customers. Enhances Customer Service Experience AI-enabled tools are empowering self-service and eliminating the need to wait for company representatives to solve customers’ small problems. By using chat bots and virtual assistants to answer frequently asked questions, customers enjoy being able to get their information quickly. This frees up customer service reps to work on more difficult issues and provide more personal touch to their work. Using cutting-edge robotics and AI technology, UBTECH’s Cruzr, the intelligent service robot, helps businesses reduce margin of error, automate basic tasks, and improve the customer experience. For example, Cruzr can greet customers at the door, answer product questions, and perform price checks. Cruzr also acts as a marketing tool by displaying promotional videos and product recommendations on its touchscreen display. With Cruzr as part of the workforce, the human staff is able to spend more time catering to their customers’ needs and provide more personalized services. Customers are happier knowing that their basic requests are being taken care of while they are also receiving quality service through human interaction. Improved quality control, better allocation of human resources, and enhanced customer service are just some of the benefits AI brings to businesses today. The future will bring many more. By applying the technology where it makes a positive impact on operational efficiency and improves customers’ interaction with the brand, consumers will increasingly look to AI in a positive light and even come to depend on its many benefits. If your business is looking into using AI and robotics to maximize sales opportunities and enhance the customer experience of the future, contact UBTECH at cruzr.info@ubtrobot.com for more information. Also please check out our Cruzr page and sign up for emails to get the latest product information!
